Your listings stay yours.

Last updated 6 November 2026

Glisten is the trading name of a small Australian business. We serve real estate agents, mainly in the United States. In this policy "we" means Glisten and "you" means anyone who uses glistenhq.com. Questions about privacy go to hello@glistenhq.com.

What we collect

• Your email address. It's your account: we send your copy, receipts and your account link to it.
• Listing facts you type in. For example the area, beds, baths, features and the tone you want. We only write from what you tell us.
• Listing photos. Photo editing happens in your own browser, so your full-size photos are never uploaded to us. To write the remarks, small copies (1,024 pixels on the long side) are sent to us so the writer can see the rooms.
• The copy we write for you, and your account details: listings used, credits left and your plan status.
• Payment details. Payments are handled by Stripe. We never see or store your card number. Stripe tells us the payment went through, the amount, and its own customer and subscription references so we can manage your plan.
• Team enquiries. If you use our team form: your name, company, city or area, rough listings a month and email.
• A little technical information. To limit free samples to three a day from one connection, we keep a one-way scrambled code made from your IP address and the date (not the address itself). If you arrived through a tagged link, we note that tag so we know which links work.

How we use your photos and facts

Only to make that listing: to write its copy, and its free rewrites. We don't sell them, share them for marketing, show them to other customers, or use them to train any AI model, and our providers may not use them for that either.

Who helps us run the service

A few trusted providers process data for us, only to provide the service:

• Website hosting and storage (Netlify): runs the site and stores accounts, jobs and photo copies.
• An AI writing service: reads your facts and the small photo copies and drafts the copy. Under its commercial terms it does not use this data to train its models.
• Payments (Stripe): checkout, plans, receipts and the billing page.
• Email delivery: sends your copy, receipts and account links.
• Fonts (Google Fonts): your browser loads our typefaces from Google, which sees your IP address when it does.

These providers are mostly based in the United States, so your data is stored and processed there. We don't sell or "share" personal information as those words are used in US state privacy laws.

How long we keep it

• Photo copies: up to 30 days, so your free rewrites can see the rooms, then deleted.
• Your account and the copy we wrote: while your account is in use. Ask us and we'll delete it.
• Payment records: as long as tax law requires (in Australia, five years).
• Team enquiries: up to two years, or sooner if you ask.

Cookies and analytics

We don't use advertising trackers or third-party analytics on our pages, and we set no cookies of our own. Your browser keeps two small items in its own storage: your account key, so you stay signed in, and the tag from a link you arrived by. Clearing your browser data removes both. Stripe's checkout and billing pages are on Stripe's site and use Stripe's own cookies.

Your account link

Your account is opened by a private link we email you. Anyone with that link can use your listings, so please keep it to yourself. If you think someone else has it, email us.

Your rights

You can ask to see the personal information we hold about you, to correct it, or to delete it. Email hello@glistenhq.com from the address on your account and we'll reply within 30 days (usually much sooner). These rights apply wherever you live. We follow the Australian Privacy Principles; if you're unhappy with how we handle a privacy complaint, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Children

Glisten is a tool for real estate professionals and isn't meant for anyone under 18.

Changes

If we change this policy, we'll update this page and the date at the top. If a change matters to how we use your data, we'll email account holders first.