If it's not right, we'll fix it.

Last updated 6 November 2026

Unused listing credits

Changed your mind? We'll refund unused listing credits in full within 14 days of purchase.

Plans

Cancel any time from your account page. Your plan keeps running to the end of the period you've paid for, then stops without renewing. We don't give partial refunds for the rest of a month or year, except where the law requires it.

A listing you're not happy with

Tell us what's wrong and we'll redo it free. If we still can't get it right, we'll refund that listing's credit (or its price, if you paid for it on its own).

Your rights under the law

This policy is in addition to your rights under the Australian Consumer Law and any other consumer law that applies to you. Nothing here limits those rights.

How to ask

Email hello@glistenhq.com from the address on your account. Tell us which purchase or listing it's about and what went wrong. We reply within one business day. Refunds go back to the card you paid with and usually show within 5 to 10 business days, depending on your bank.